Shipping FAQ's
Delivery costs vary depending on the platform, delivery location and delivery type…
- TikTok: £4 for seller fulfilled orders
- Amazon: Free for Prime members
- Directly placed orders: UK next working day shipping from £9.99
- Directly placed orders: Overseas shipping from £19.99
Yes, for directly placed orders we’re able to ship worldwide. Please refer to our Terms & Conditions regarding the importation of our products
Yes, orders can be tracked on TikTok and Amazon’s platforms whilst customers directly placing orders with us receive tracking details on order confirmation
Your order is packaged boxed or in a secure mail bag with anti-tamper seal
TikTok seller fulfilled, Amazon Prime and directly placed orders are shipped within 2 working days
Orders will be delivered by one of the following carriers…
- Evri
- Amazon
- Royal Mail
- APC Overnight: Expedited UK orders
- Non-UK orders: DHL, TNT, Fedex, UPS or a similar global carrier
UK orders are generally received anywhere between 1-5 working days whilst non-UK orders delivery times vary from 2-10 working days
Since the COVID-19 pandemic most, if not all, carriers operate on a contactless delivery basis. If you’re out at the time of delivery your carrier may…
- Attempt re-delivery
- Leave in a safe place
- Deliver to a neighbouring property/business
Subsequently, you should receive a card through your letterbox, an email or a text message detailing when re-delivery will be attempted or where your shipment has been left
If after 2 working days (UK based customers) or 14 working days (overseas customers) you have not received your order, please Contact Us
- If so please Contact Us
Returns FAQ's
TikTok and Amazon shoppers should contact their respective customer service team whilst for directly placed orders, and in accordance with Consumer Contract Regulations, we operate a ‘cooling off period’ for un-opened orders as follows…
- Orders cancelled prior to dispatch are fully refunded
- You have the right to cancel your contract any time up to 14 working days after receipt of goods and receive a full refund (excluding return postage costs)
- Orders deemed to fall outside the ‘cooling off period’ will be fully refunded if un-delivered or returned under our product guarantee policy
- Consumer Contract Regulations do not apply to business to business customers and we reserve the right to charge a £15 handling fee on cancellation of un-opened orders
- If so please Contact Us
